Expert Home Tech Support in Owasso and Green Country

Why is my computer so slow?

Slow computers usually come down to one of a few causes: too many programs running at startup, a failing or nearly-full hard drive, not enough RAM for modern software, or malware running in the background.

The most common cause in Owasso homes is an aging spinning hard drive (HDD) that's nearly full. Upgrading to a solid-state drive (SSD) is the single biggest speed improvement you can make on an older PC — and it costs far less than buying a new machine.

Quick test: Press Ctrl + Shift + Esc, click the "Performance" tab, and check your CPU, RAM, and Disk usage. If Disk is consistently above 90%, that's likely your problem.

Do I actually have a virus, or is it something else?

Real viruses are less common than most people think. More often, what looks like a virus is adware or browser hijackers causing unwanted pop-ups and redirected searches, bloatware that came pre-installed on your PC, a failing hard drive causing erratic behavior, or an outdated Windows installation with performance issues.

That said, actual malware is serious and worth ruling out with professional-grade tools beyond Windows Defender.

Is it worth repairing my old computer, or should I just buy a new one?

A good rule of thumb: if the repair costs more than 50% of what a comparable new machine would cost, buying new usually makes more sense. A laptop that needs a new SSD or battery and is otherwise in good shape is almost always worth fixing. A machine with a dead motherboard typically is not.

Someone called me saying my computer is sending out viruses — is this real?

No. This is a tech support scam — one of the most frequently reported fraud types in Oklahoma. Microsoft, Apple, and your internet provider will never call you unsolicited about your computer. Hang up immediately.

If you have already given them remote access via tools like AnyDesk or TeamViewer, or paid them, secure your machine and accounts immediately. Also watch for pop-up alerts in your browser telling you to call a number — close the tab, or force-quit your browser if it won't close. Tech support scams can be reported to the FTC at reportfraud.ftc.gov.

How do I back up my photos and files so I don't lose them?

The best backup strategy follows the 3-2-1 rule: keep 3 copies of your data, on 2 different types of storage, with 1 copy offsite. For most home users that means the original files on your PC, an external hard drive kept at home, and a cloud backup service such as Backblaze ($9/month) or OneDrive. This setup can be fully automated so no manual steps are needed after the initial configuration.

How long does computer repair take in Owasso?

Most standard repairs — including virus removal, SSD upgrades, and performance tune-ups — are completed same-day or within 24 hours. More complex repairs such as screen replacements or data recovery from a failed drive typically take 2–3 business days depending on parts availability.

Do you do house calls for computer repair in Owasso?

Yes. On-site computer repair is available throughout Owasso, Collinsville, Skiatook, Claremore, Verdigris, and Sperry. Most service calls are scheduled within 24–48 hours. Same-day visits are available for urgent situations. A pickup and delivery option is also available for clients who cannot bring their device in.

How much does virus removal cost?

Virus and malware removal in Owasso typically costs $75–$125 depending on the severity of the infection and the time required to clean and secure the system. The price includes a full scan, removal, and basic security hardening to reduce the risk of reinfection. If the infection has caused additional damage such as corrupted files or a compromised operating system, that is assessed and quoted separately before any additional work begins.

Can you set up a new computer and transfer everything from my old one?

Yes. New computer setup and data migration includes transferring your files, photos, browser bookmarks, and settings from your old machine to the new one. If your old computer still boots, migration typically takes 2–4 hours. If the old machine has a failing drive, data recovery may be required first. The goal is for the new computer to feel familiar from day one with everything in the right place.